We already sell a little in Dubai. Are we still eligible?
It depends on the volume. A market counts as new when your sales there are under $100,000, or under 10% of your total sales. Above that the market no longer qualifies, but other Gulf markets may. We confirm this point on the first call.
Can we start smaller than $24,997?
Yes. The $2,997 corridor diagnostic gives you regulatory access for your specific product, the local distribution structure, three named competitors or distributors and a twelve-month revenue scenario, in ten business days. It is credited in full if you then engage the mandate. It is how you test the market without committing $25,000 cold. If you want to go further without taking the full mandate, the $9,997 tier adds the sector study and ten qualified contacts, also credited against the mandate.
When are we invoiced, and is the deposit reimbursable by the program?
Invoicing is aligned with the project start date declared in your application, never before. An amount collected outside the approved project period would not be eligible for reimbursement: we are not going to have you pay half the mandate on the portion that never comes back.
Why $24,997 for a market-entry mandate?
The mandate covers a sector study, qualification of 20 contacts on the ground, preparation of a mission to Dubai and continuous local support in the Gulf. That is the real cost of a structured entry, to be weighed against a year lost cold-prospecting from Montreal.
What happens during the 15-minute scoping call?
We check the three eligibility criteria, define your target market and tell you plainly whether the file holds. No sales pitch: if the program does not cover you, you will know during the call rather than after a month of preparation.
How long before the program decides?
The service standard is up to 60 business days for markets outside the United States. A file submitted in early August can therefore expect an answer in the autumn, though that timeline is not guaranteed.
Who submits the application, you or us?
You do. The program forbids a consultant from submitting on a client’s behalf, the authorised signatory cannot be a consultant, and application-preparation fees are not eligible. We prepare the complete file, you sign it and submit it from your own account.
We are above $100M in revenue or 500 employees. Is the program closed to us?
CanExport SMEs, yes. Our support, no. The Large Enterprises track covers multi-market Gulf strategy, executive delegations and local establishment, with no dependency on any grant. Scoping happens directly with your leadership, with an NDA available beforehand.
Do our exchanges stay confidential?
Yes. The information you send is used only to assess your project, is processed by SOS Hub Canada Inc. in Montreal under Quebec’s Law 25. It is never sold or rented, and is disclosed only to our service providers, some of which are located outside Quebec. An NDA can be signed before any detailed discussion.
What if our application is refused?
The market-entry mandate still stands. We adjust the scope to your real budget and carry on. The Emirates do not disappear because a funding envelope ran out.
Can we target several markets in the same project?
Yes, up to five international markets. One rule only: a project targeting the United States cannot include any other market, and vice versa.
Why act now rather than when the agreement enters into force?
The agreement still has to be signed and ratified before it takes effect, and tariff reductions follow after that. The market-entry funding, on the other hand, closes on August 31 at noon Eastern Time. You prepare the ground while your competitors wait for the announcement.